Shipping Policy

Shipping is free for all orders of S100 and over made through our online store. A S15 fee will be charged for orders under S100.

Delivery is free for all orders of $250 and above made by any other means (by phone, email, etc.). A $25 fee will be applied for orders under $250.

Hardware Return and Refund Policy

We aim to deliver on the promise of quality products and trainings backed with strong customer service that will create a lasting and mutually-beneficial relationship between us. If you find yourself having any problem with one of your orders, we simply ask that you contact us so that we can find a suitable solution. We provide several types of products, which makes each situation unique. Returns will need be made on a case-by-case basis and upon our authorization. Charges may apply.

Example of costs according to the category of products (non-restrictive, each situation being different)

First aid kits (unopened original packaging, ready for resale)

Refund or exchange within 15 days of the shipment date. Shipping charges may apply.

Infirmary equipment or first aid kit (unopened original packaging, ready for resale)

Refund or exchange within 15 days of the shipment date. Shipping charges may apply.

New training material (excluding manuals)

Refund or exchange within 15 days of the shipment date. Shipping charges may apply.

Return of new textbooks (we do not take any used textbooks)

We take back the textbooks at the purchase price minus 15% and delivery at your expense.

Personal Protective Equipment (PPE)

Masks, gloves, visor, pocket masks, KN-95, glasses, jackets, disinfectant gel, cleaning wipes, etc.)

Final sale

Wrong or damaged item?

If you have received an incorrect or damaged product, please contact us and we will provide its return at our expenses. Refunds for damaged or incorrect product include shipping charges.

If you wish to return your order or part of our order for any other reason, you will be responsible for paying your own return shipping costs. Restocking fees of up to 15% may apply. Refunds in this case do not include shipping costs.